We hope you will be 100% satisfied with your purchase, but if you are not satisfied for any reason, please contact us first for resolution and we will try to work with you. If you are not pleased with your purchase, we'll be happy to make an exchange or refund the product price (less our actual S&H cost) within ten (10) days from the date you receive your shipment. Please email us for a RMA before you send your order back. For detail return procedures, please check our Return Instruction below. For any exchange or refund, the product must be in its original condition, including the packing box, and all accessories. Please allow up to 2-4 business days for return to be processed. Return Instruction: If you are unsatisfied and desire to return an item, please follow the instructions below: Returns Must Be Coordinated - Contact us via Amazon for a return authorization number (RMA). Items returned without an RMA will be returned to the sender. Returns Must Be in its original conditions. Buyers pay return shipping cost. Product Features BROWN Canvas Rucksack-Styled Backpack School Bag and Camping Bag with Genuine Leather Straps. Item's dimension: : 18.5" in H, 11.8" in W & 7.1" in Depth. Genuine leather straps. Large Size and Extremely Roomy.